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Refund Policy
 
1. Under what Conditions Customer's money is refundable?

Customer's money is refunded in following cases.

A. When Order is cancelled on Customer's request.
If a customer wants to cancel the order then he/she just has to send an email to our Contact Us.

The refund Percentage varies according to the following reasons.

Amount Refunded Conditions
100% When our supplier has not been ordered for any item and the credit card has not been charged.
90% When our supplier has not been ordered for any item but the credit card has been charged.
30% When our supplier has already been ordered for item.
0% When the ordered item leaves our store/office for delivery.

B. If the customer is dissatisfied with the product

We guarantee to return 100% money back if the customer is not satisfied with the delivered product. We maintain our guarantee upon the following aspects:

- If the condition of the delivered product remains intact and the recipient reverts it back to the address mentioned in the Delivery Order.

AND

- Pointing out the reasons of dissatisfaction, the customer sends us a mail mentioning the Transaction Id along with the name of the sender and the recipient. We give priority to our customer's feedback as it helps us in the betterment our products and services.

C. Delivery Location is beyond our reach

Refund is also carried when the specified location of delivery is beyond our coverage.

D. Unavailability of the gift type or color chosen

If the customer has ordered the flower/gift types or colors that are not available (e.g. due to shortage in supply) at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and will be given 100% refund.
   
2. How is the money refunded?
  As soon as the criterions cited above are met, refund process will be carried out within 3 days. The customer will get a prior notification about the refund via a mail. This notification must be kept safe to check it against the monthly credit card bill.
   
 
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