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Frequently Asked Questions (FAQ)
 
1. Is delivery possible within 24 hours? What is the cut-off time?
Yes, delivery is done within 24 hours. To order for such delivery, you need to go through the Delivery Locations Page and check out the details. For delivery on the Same Day, orders need to be placed within 4 P.M. of the delivery date.
2. Are deliveries possible on Sundays and holidays?
We deliver certain gifts on Sundays and Holidays but certain items which are delivered via courier are only delivered on working days.
3. Do you send cakes through courier? Can you guarantee of their freshness?
We do not deliver cakes via courier. Through a local bakery shop, it is hand delivered. Thus we can assure you of their freshness.
4. What measures will be taken if the perishable items are not delivered in fresh condition?
If the recipient refuses to accept the product, dissatisfied with its freshness, then we re-deliver the same without charging for any extra cost. If, after accepting the product, a complaint is lodged, we do not grant it.
5. How will you deliver items not available locally?
We courier items within 1-3 days which are not available in the local market. The delivery time depend upon holidays, if any and the delivery location.
6. Can you deliver customized gifts though not displayed on the website?
Yes, we can deliver customized gifts to all over Pune. To avail such delivery you need to mail us and we will send you the confirmation.
7. Is any Greeting Card provided with the ordered gifts?
Yes, a Greeting Card is provided with every delivered gift so that you can send your heartfelt wishes and messages through it.
8. Can you provide a contact number?
Yes, our contact number is XXXXX. For any query or information, call us between 9 a.m. to 7 p.m. IST.
9. What would happen if, in your list of locations the name of my city/town is not included?
We would request you to go through the list given in the Delivery Locations Page properly. It is hardly possible that we miss out the name of any city/town as we are one of the biggest delivery networks. But, in case, we have skipped some remote location then you may give us a call at XXXXX. We will try our best to make your delivery in such location.
10. Can you deliver gifts on time if a particular time is specified by the customer?
We can guarantee you delivery on a specified date but we do not guarantee about the time. But, till date, we have been successful in delivering 98% of our orders on the time. If you want your orders to be delivered on time then please specify it during form submission. We will try our level best to please you by doing so.
11. How will we come to know that our orders have been fulfilled?
Not every time it is possible for us to keep the customer updated about the delivery status. Generally, on the next day morning after delivery, we update the status. To get confirmed instantly, you are suggested to give us a call at XXXXX. We assure you of the fact that almost cent percent of our orders have been delivered on time.
 
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